Shipping Policy
This Shipping Policy outlines important information about our shipping process, delivery times, and related policies. Please read this policy carefully before placing your order.
1. Shipping Methods and Costs:
We offer shipping methods to cater to your preferences and delivery requirements within the borders of South Africa. Some of our deliveries are handled by a third-party courier company. The available shipping methods and associated costs will be displayed during the checkout process. Shipping costs may vary depending on factors such as weight, destination, and shipping method chosen. Failure to provide the correct contact details and delivery address when placing the order may incur extra costs.
2. Order Processing Time:
Once your order is successfully placed and payment is confirmed, we will process it within 1-2 business days. Please note that business days exclude weekends and public holidays.
3. Shipping Timeframes:
Shipping timeframes depend on the shipping method selected and the delivery destination within South Africa. Estimated delivery times are provided during the checkout process, but please note that they are approximate and not guaranteed. Factors such as unforeseen delays or logistical issues may affect delivery times. We will do our best to ensure timely delivery.
4. Shipment Tracking:
To keep you informed about the progress of your order, we provide shipment tracking information. Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment’s status through the designated courier’s online tracking system.
5. Delivery Destinations:
We offer shipping services to various locations within South Africa. However, please note that some remote areas may have limited or restricted delivery options. If we are unable to ship to your specific location, we will notify you promptly and provide alternative options if available. Please ensure that you provide the correct contact details and delivery address when placing the order.
6. Damaged or Lost Shipments:
In the unfortunate event that your shipment arrives damaged or is lost during transit within South Africa, please notify us within 1-2 business days of delivery. We will work closely with the shipping carrier to investigate the issue and provide a suitable resolution. To assist with the process, please provide relevant details, including order information and supporting documentation such as photographs of the damaged package.
7. Returns and Exchanges:
Please refer to our separate Returns and Exchanges Policy for detailed information on how to initiate a return, exchange, or refund request.
Contact Us:
If you have any questions, concerns, or require assistance related to shipping, please don’t hesitate to contact our team. We are available via [email/phone/chat] during our business hours and will respond to your inquiry as soon as possible.